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TIVOLI
IBM Service Management delivers the visibility, control and automation needed to deliver quality service, manage risk and compliance, maximize return on investments, and accelerate business growth
- Asset Management
- Business Application Management
- Security Management
- Server, Network and Device Management
- Service Management
- Service Provider Solutions
- Storage Management
- Solutions for Growing Medium Businesses
Tivoli software deals primarily with IT Infrastructure Management
TIVOLI Software is comprised of 3 pillars -
TIVOLI AUTOMATION
Solutions we can cater from the Tivoli Automation stack of products are listed below:
Business Automation - Provides solutions to automate manual processes like
Patch Management - Automated Security & Upgrade patch mgmt for Windows, Antivirus from a single, centralized console to several desktops (like ISSI Windows upgrade patches are sent in IBM) - Tivoli Provisioning Management for Software
Inventory Management - Inventory mgmt for all IT resources, for e.g.. - captures info like 100 P3 desktops, 50 P4... 100 desktops with 1GB Ram, 40 GB hard disk, etc... this helps the IT team have better control of IT inventory - Tivoli Provisioning Mgr for Inventory
Remote control - Allows remote access to desktops, so that the IT admin can resolve issues remotely. Helpful in companies where small, centralized IT team is present and IT users are distributed.
Server Monitoring, Application Monitoring - Monitor all critical applications, like SAP, data base, Mailing solutions, Home grown applications, etc - gives out of the box reports and metrics which allows the IT team to monitor critical apps and take decisions proactively to avoid performance issues and bottlenecks - IBM Tivoli Monitoring.
Network Monitoring, Event Correlation - Monitor your entire network. Along with Tivoli monitoring, helps the IT team to monitor the entire IT Infrastructure, network + applications... this helps in faster resolution of any performance related issues.
Real-time Service Management for Service Providers - Tivoli Netcool range of
Enterprise Asset Management (EAM) - MAXIMO software. This product helps to manage both IT and Non - IT assets. Leader in Gartner Magic Quadrant. Key industries are Power plants - both commissioning and generation plants, large manufacturing plants with lots of non-IT assets.
Service desk - ITIL certified - product similar to the 8888 help desk solution we have in IBM.
TIVOLI SECURITY
IBM Tivoli security management solutions address two critical e-business challenges:
Automated Identity Management security event management.
Some solutions we can cater to from Tivoli Security stack are listed below:
Access Management & Identity Management - This is aimed at secure access to IT resources within a company. Role based access to IT resources, as in, who gets access to what resources, what they do with it, when they accessed what resources, etc - Tivoli Identity Manager (TIM) and Tivoli Access Manager (TAM).
Single Sign on - IT users need to remember only one password to access all the applications in an organization - TAM Enterprise Single Sign On.
Security Compliance of Desktops and Servers - Ensures all desktops and servers are compliant to the corporate security policies. For e.g.: change your password once in 90 days, make sure your local copy of mails are encrypted, etc.. If they are not complying then send alerts. - Tivoli Security Compliance Manager
TIVOLI STORAGE
The IBM Tivoli Storage software stack deals with data back up, restore, archival and retrieval. Primarily concentrates on Server level and user level back up for the SMB segment. But, Tivoli Storage software has many references at the enterprise level also. Flagship products are:
- IBM Tivoli Storage Manager - TSM - for server level automated back up of data, applications like Databases, mail solutions, ERP solutions, SAN based , etc
- IBM Tivoli Continuous Data Protection for Files (CDP) - for user level data back up (on desktops and laptops). Backs up data on a continuous basis to ensure near zero data loss due to accidental deletions, virus, etc.
TIVOLI Storage Manager
Tivoli Storage Manager provides:
- Centralized administration for data and storage management
- Fully automated data protection
- Efficient management of information growth
- High-speed automated server recovery
- Full compatibility with hundreds of storage devices, as well as LAN, WAN, and SAN infrastructures
- Optional customized backup solutions for major groupware, enterprise resource planning (ERP) applications, and database products
Tivoli Storage Manager is available in three editions:
- Express
- Basic
- Extended Edition.
Tivoli Storage Manager Express
Features:
- Easy installation.
- Simplified administration GUI.
- Fully upgradeable
- Disk-based incremental backup
- Simplified tape management
- Automatic configuration
IBM Tivoli Storage Manager Express supports:
- Windows 2003 as the platform for the Tivoli Storage Manager Express server.
- 5 to 20 client systems.
- A database size of up to 20 GB.
- LAN-based systems and devices.
- MS Exchange and SQL Server optional backup.
Tivoli Storage Manager Basic Edition
- Progressive backup methodology
- Tape resource sharing
- Network-free rapid recovery
- Dynamic multithreaded transfer
- Adaptive differencing technology
- Enterprise administration
- Clustering
- LAN-free data transfer
- Hierarchical Storage Management
- Library and device support
Tivoli Storage Manager Extended Edition
- Disaster Recovery Manager
- NDMP backup for Network Attached Storage
- Extended library and drive support
Storage Manager Applications
IBM Tivoli Storage Manager offers several optional software modules to handle special needs and applications including:
- IBM Tivoli Storage Manager for Mail
- IBM Tivoli Storage Manager for Databases
- IBM Tivoli Storage Manager for Application Servers
- IBM Tivoli Storage Manager for Enterprise Resource Planning
- IBM Tivoli Storage Manager for Hardware
- IBM Tivoli Storage Manager for Data Retention
- IBM Tivoli Storage Manager for System Backup and Recovery
- IBM Tivoli Storage Manager for Storage Area Networks
- IBM Tivoli Storage Manager for Space Management
IBM Tivoli Continuous Data Protection for Files
The main differences between traditional and continuous data protection are as follows:
CDP for Files targets highly important files; traditional backup solutions usually protect everything
CDP for Files detects changed files using journaling on all file systems; traditional backup solution support journal-based backups only on selected platforms and file systems
CDP for Files stores copies primarily on disk, either locally or remotely; traditional backup solutions usually stores data on tapes
CDP for Files uses the native file system format for stored copies, thus data can be restored just by using operating system tools; traditional backup solutions use a proprietary format for storing files, so they can only be restored via the backup solution, not by common operating system tools.